In a health system this large, reliable technology plays a critical role in daily operations and delivering excellent patient care. While physicians and nurses are on the front lines, someone has to be behind the scenes ensuring everything runs smoothly, so care teams can focus on their patients, not system lags or login delays.

Guiding the climb: A partnership with a vision

Every hospital needs an IT partner that operates like a mountain guide, someone who’s already walked the path, scanned the horizon for storms and cleared the trail ahead. Hospital leaders shouldn’t have to worry about what’s coming around the corner. They should be able to rely on their technology partner to anticipate challenges, proactively monitor and keep them moving forward.

That’s one of the main ways Altera helped Wyckoff. When the hospital began experiencing issues with lag time and login delays, Altera stepped in to help. “It’s small wins that we’ve been able to identify,” said Jebashini Jesurasa, Chief Information Officer at Wyckoff. “For me, having an IT partner that can have a bird’s eye view of our system made a big impact. That’s the type of partnership I’m looking for.”

Improving performance, one step at a time

Through Altera’s proactive monitoring, we helped the team at Wyckoff resolve their latency issues and reduce lag, so they could work more efficiently. “Altera has been able to come forth when we had a challenge and was able to help us improve the environment, improve the latency and overall improve our efficiency,” said Jebashini Jesurasa. Over the course of a year, Altera helped reduce users login time by nearly 30%.

When new issues arise, Altera’s monitoring often catches them before they become problems. A good example of how we helped is by enabling easier, more efficient printing. “We’ve had printing issues throughout the years and that has improved significantly. There are proactive monitoring tools that went into effect and issues are fixed before my users realize there’s even a problem,” said Jesurasa. Health IT stability was greatly improved across the organization.

“Altera has been able to come forth when we had a challenge and was able to help us improve the environment, improve the latency and overall improve our efficiency.”

Jebashini Jesurasa.

Reaching the summit

The results of Altera’s partnership with Wyckoff go beyond better login times, it’s led to a smoother more efficient hospital. At Altera, we’re not just a partner that supplies technology, we know technology isn’t always perfect, but our job is to help healthcare organizations navigate the climb with confidence. We’re not just a vendor; we’re the partner walking beside you. “The proactive monitoring before it becomes a user problem—that is beautiful.” said Jebashini Jesurasa