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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

Patients and providers interacting with each other and icons of medical equipment including a stethoscope, medication and wheelchair.

Article

Elevating the EHR with containerized services: Three benefits for your hospital

Nikhil Bhatia | March 2026

Healthcare has a reputation for moving slowly when it comes to innovation. Thoroughly vetting new solutions is undoubtedly essential to protect patient safety, adhere to regulatory requirements and make sound financial investments. With that said,…

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Why healthcare still relies on faxing—and why it’s a problem

Jay Adams | April 2025

Does your organization still use fax machines for information exchange? Learn why faxing remains in healthcare, the impact of outdated workflows, and how modern faxing solutions can help eliminate inefficiencies and improve document management.

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Decisions, decisions: Things to consider when choosing an AI vendor

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Holzer Health System continues driving better care with the help of Altera’s Paragon 24.1

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Bolton NHS Foundation Trust

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Leading the way: Reducing police callouts and prioritising patient safety at Bolton NHS Foundation Trust

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Cloud-hosted EMR solution delivers scalability, cost efficiencies and risk resilience for Gippsland Health Alliance

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Scanning and document management capabilities in Sunrise™ complement the digitised EMR in Gippsland

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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