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Native Sunrise solution alleviates documentation burdens and supports patient-provider relationships
NIAGARA FALLS, N.Y. — November 18, 2025 — Altera Digital Health, a global health IT leader, today announced the general availability of Sunrise™ Thread AI, a native ambient scribe and documentation assistant that captures patient-provider conversations in real time and automatically generates a structured summary of the visit directly in the Sunrise electronic health record (EHR). This latest AI-powered advancement in the Sunrise platform is designed to strengthen human connection in care delivery, reduce manual data entry and improve documentation accuracy.
Administrative tasks often limit the time providers can spend with patients and lead to after-hours documentation that contributes to burnout and dissatisfaction. Sunrise Thread AI addresses these challenges by seamlessly capturing, transcribing and interpreting clinical encounters, from desktop or mobile devices, so providers can stay fully focused on patient care.
“Documentation has long been a major source of frustration for providers, and our goal was to ease that burden—without introducing new technology distractions,” said Dr. Laura Kohlhagen, Chief Medical Officer for Sunrise, Altera Digital Health. “To deliver true value to our clients and relief to their clinicians, we built these automation capabilities directly into the workflows they already know. Sunrise Thread AI helps quiet the noise and restore the patient-provider connection that is essential to improving outcomes and experiences for everyone involved.”
After each encounter, clinicians can review and edit the automatically generated note within native workflows, ensuring flexibility, control and accuracy. By reducing manual data entry, Sunrise Thread AI helps decrease documentation errors that can affect care quality and compliance. The solution also includes conversation governance tools, allowing clinicians to edit for accuracy and clarity, with complete auditability to support compliant documentation and appropriate reimbursement.
Learn more about Sunrise Thread AI here.
About Altera Digital Health
A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit alterastg.com.
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Solution to improve decision-making by bringing meaning to data from across the healthcare ecosystem
NIAGARA FALLS, N.Y. — October 28, 2025 — Altera Digital Health, a global health IT leader, today announced the launch of CareInTelligence, an advanced data platform designed on a modern, cloud architecture with a robust governance framework to unify fragmented healthcare data. By transforming disconnected data into trusted, actionable intelligence, CareInTelligence empowers payers, providers and community outreach organizations to accelerate decision making and improve outcomes across the care continuum. The new solution delivers actionable insights, custom reporting and data visualizations to help organizations optimize their data ecosystem.
While healthcare organizations generate vast volumes of data, as much as 97% of it goes unused, suggesting a significant disparity between IT investment and value realization. CareInTelligence taps into this potential by uncovering trends in data and surfacing insights when and where they are needed to support more informed decision-making, enhancing care delivery and improving patient outcomes.
By providing granular details on population demographics, density, utilization and clinical/social needs, the solution enables payers, providers and community outreach organizations to identify high-risk member/patient cohorts and manage the care of populations and individuals more effectively. Additionally, built-in data governance controls such as role-based access, lineage tracking and audit history help CareInTelligence deliver data that is accurate, secure and ready for responsible use across organizations.
“We see the challenges many organizations face when it comes to managing the avalanche of data and how those hurdles affect care quality, costs and reimbursement,” said Kevin Ritter, Executive Vice President for CareInMotion, Altera Digital Health. “CareInTelligence builds upon our robust data aggregation capabilities to drive better cohesion across organizations’ ecosystems, regardless of system of record. It’s a major step forward in turning data into a strategic asset and dialing into the holistic goals of any healthcare organization.”
To learn more about CareInTelligence, visit go.alterahealth.com/careintelligence.
About Altera Digital Health
A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit alterastg.com.
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For Altera Digital Health
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Latest Sunrise development now generally available to drive secure, nationwide interoperability
NIAGARA FALLS, N.Y. — October 21, 2025 — Altera Digital Health, a global health IT leader, today announced the launch of Sunrise™ Axon, a new solution that delivers normalized, deduplicated, real-time patient information in provider workflows at the point of care. Now generally available to US-based clients leveraging the Sunrise electronic health record (EHR), Sunrise Axon helps improve patient outcomes and experiences while supporting provider efficiency, productivity and satisfaction.
Built in partnership with Health Gorilla—the only organization designated as both a Qualified Health Information Network (QHIN) and a Qualified Health Information Organization (QHIO)—Sunrise Axon enables secure, standards-based interoperability with any organization participating in and aligned with the Trusted Exchange Framework and Common Agreement (TEFCA). Clinicians leveraging Sunrise Axon will gain access to clinical data from more than 220 million patients, 750,000 clinicians and 147,000 care sites across the country, including national laboratory networks, health information exchanges (HIEs) and imaging providers. Sunrise Axon brings external data directly into the EHR to support clinical decision-making without third-party brokers, information gaps or the need for disruptive workarounds.
“With Sunrise Axon, we’re making it easier for clinicians to get the full picture about their patients—without leaving their workflows,” said Jay Adams, Executive Vice President for Sunrise, Altera Digital Health. “This is about better-informed care, the ability to make faster decisions and seamless access to outside data. It’s a critical evolution of our EHR that adds measurable value for both clinicians and the patients they serve.”
By increasing access to data, Sunrise Axon not only enables better care coordination and transitions of care between those caring for patients, but also helps cut waste, such as duplicative testing costs. Additionally, Sunrise Axon can help clients reduce costs by replacing the need for individual connections to many state and local HIEs.
To learn more about Sunrise Axon, visit go.alterahealth.com/sunrise-axon.
About Altera Digital Health
A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit alterastg.com.
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For Altera Digital Health
[email protected]
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Annual Harris user conference will gather hundreds for education, training and networking
NIAGARA FALLS, N.Y. — October 16, 2025 — Altera Digital Health, a global health IT leader, today announced its participation in HCTC 2025, hosted by parent company Harris at the Gaylord Pacific Resort and Convention Center in Chula Vista, Calif., December 2–4. Altera thought leaders, clients and partners will present during healthcare track sessions at the annual user conference, which brings together more than one thousand attendees to provide technical education, exchange industry best practices and network with other Harris users.
Clients in attendance will hear directly from Altera leadership on the company’s vision for artificial intelligence (AI) and other key industry topics such as clinician satisfaction, financial stability and patient engagement. Breakout sessions for Sunrise™, Paragon®, TouchWorks® EHR and CareInMotion will feature product roadmap previews from solution experts as well as success stories and learnings shared by peer institutions like Phoenix Children’s Hospital, Pipeline Health and Lakeview Clinic. Leaders from Ventus, Managed Services and Altera Cloud will also be onsite to answer client questions and discuss new ways to drive organizational value. Additionally, healthcare track attendees can join sessions presented by Ingenious Med, a fellow member of the Harris Healthcare family, that will focus on common industry pain points and emerging technologies.
“HCTC offers so much interaction, information and exchange of ideas. Engaging with leaders from other organizations using the same solutions and facing the same challenges was invaluable,” said Dr. Michael Josey, Chief Medical Information Officer, Grand Lake Health System. “I’m looking forward to this year’s event, learning from Altera and fellow clients, and taking new strategies back to our organization to work on even more improvements.”
Attendees will also have an opportunity to engage with Altera partners like IMO Health and Crowdstrike during sponsorship showcases and educational sessions. Health Gorilla, a designated QHIN under TEFCA, will team up with Sunrise to provide insights on advancements in nationwide interoperability. FinThrive, a healthcare revenue cycle management software-as-a-service (SaaS) provider, will also join Sunrise to discuss how clients can drive efficiency and revenue at their organizations.
“Healthcare is moving at a rapid pace, from innovation to regulation. No matter their size or location, our clients are facing many of the same clinical, financial and operational complexities,” said Marcus Perez, President, Altera Digital Health. “I’m excited for the discussions to come at HCTC as we dig into our clients’ top challenges and opportunities. It’s all about sharing knowledge among people with the same drive to do right by providers, patients and overall organizations.”
Altera clients can learn more and register for HCTC 2025 here.
About Altera Digital Health
A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit alterastg.com.
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For Altera Digital Health
[email protected]
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Maidstone and Tunbridge Wells NHS Trust (MTW) has achieved significant time savings across its wards by introducing automated vital signs integration into its Sunrise™ Electronic Patient Record (EPR), provided by Altera Digital Health. The trust now estimates a savings of 2.5 minutes per observation, equating to approximately 50% time saving for clinicians to record observations, freeing up hundreds of hours each year for direct patient care.
Traditionally, clinicians at MTW captured vital signs using portable physiological measuring devices and then manually transcribed results into the EPR. The process was prone to delays, transcription errors and inefficiencies.
Due to the limited availability of Computers on Wheels (COW) on wards and the difficulty of wheeling the device and a COW around a ward, observations were frequently written on paper and entered into the EPR later. This created systemic delays, often 45 minutes or longer, and increased the risk of error, reduced data quality, and delayed visibility of National Early Warning Score 2 (NEWS2) alerts and prompts for follow on actions and escalation of care for deteriorating patients.
With the new solution, data is transmitted automatically and in real-time from bedside to EPR. Time-and-motion studies conducted by the trust revealed that observation documentation now appears in the EPR within approximately one minute on average, down from up to 45 minutes previously. This rapid data entry means clinicians no longer need to backdate entries or search for paper notes, enabling faster decision-making and patient escalation.
“This transformation is more than a technology change – it’s a cultural shift in how we deliver safe, data-driven care,” said Johanna Kelly, Chief Nursing Information Officer at MTW. “Our teams are empowered to act faster and more confidently with real-time information at their fingertips, improving both outcomes and experience.”
Shanese Rochester, Registered Nurse at MTW, said: “I love it, it’s easy to use and accurate. It goes straight to the EPR so there is no need to key in the information after taking the observations. It saves a lot of time not having to log into the EPR after doing the observations and that time can be used to provide other nursing care to the patients.”
For the patient, safety is improved with earlier identification of deterioration to enable faster escalation and improved outcomes. It is also enhancing experience with more informed and timely care discussions during ward rounds and reduced need for repeat observations due to errors or delays.
Designed in partnership between Altera, MTW and Baxter, using its Welch Allyn Connex Vital Signs Monitors, the automation has been honed to include positive patient identification and barcode-enabled user authentication in line with Scan4Safety principles. Trust-localised NEWS2 scoring and device-to-EPR automation ensure robust escalation pathways and reduced transcription errors.
Unexpected benefits have been identified in the form of an increase in the total number of observations recorded per patient in the EPR. During the training programme for the new solution, inconsistencies in how observations were measured were also identified and provided an opportunity to re-enforce best practice.
MTW’s automated vital signs model is now being shared with neighbouring NHS organisations as a regional exemplar. The solution supports interoperability, aligns with MTW’s Green Plan by reducing paper use, and improves compliance with national clinical governance standards.
Mark Hutchinson, Executive Vice President, Altera Digital Health (UK & EMEA), commented: “This capability has transformed how vital signs are captured, recorded, and acted on with a robust digital workflow. It demonstrates the power of digital transformation in improving patient care, enhancing staff efficiency, and pushing the boundaries of EPR capabilities. We’ve very much enjoyed collaborating with the trust and Baxter to reduce the administrative burden on clinicians so they can focus more on direct patient care. Looking ahead, we will be supporting other trusts with vital signs integrations and similar scalable, interoperable system optimisations that deliver significant benefits to patients and clinicians.”