Transforming healthcare delivery across the largest health jurisdiction in the world

Australia, September 2025 – Altera Digital Health is proud to announce the successful statewide implementation of Altera Opal, a dedicated healthcare Document Management Solution (DMS), marking a transformative milestone for healthcare delivery across the State’s vast and diverse regions.

The project, known as the Digital Medical Record (DMR) within WA Health, was rolled out to the last project site on 27 August 2025. The DMR project was led by the WA Department of Health and supported by delivery partners Health Support Services and Health Service Providers across the state.

Spanning more than 2.5 million square kilometres – the largest area in the world covered by a single health authority – WA Health serves a population of almost three million through more than 60,000 clinical and non-clinical staff. The sheer geographical scale, from remote Kimberley communities to metropolitan Perth, makes the implementation of a single, connected digital medical record an ambitious and unprecedented undertaking.

The sheer scale of the Opal system’s implementation and its impact on digitising healthcare is remarkable. As of July 2025, 44 million documents have been digitised successfully transitioning to structured, paperless documentation. A staggering 140 million documents have been made available in the DMR. This widespread adoption across WA Health is underscored by the system’s performance, supporting over 13,000 concurrent users during peak periods, which is a clear testament to its value and deep integration into clinical workflows.

“We are honoured to partner with WA Health on one of the most ambitious digital health transformations in the world,” said Todd Heabich, Executive Vice President, APAC, Altera Digital Health. “The scale of Western Australia presents unique challenges, but also an incredible opportunity to deliver equitable, high-quality care to every patient – whether they are in the heart of Perth or thousands of kilometres away in a remote community. The rollout was delivered in stages over the years, following a centrally led but locally tuned approach to ensure the unique needs of each health service and community are addressed. Opal will help empower clinicians with the information they need, when they need it, and help give patients a greater voice in their own healthcare journey.”

Opal is designed to streamline the creation, storage, management and retrieval of clinical documents, enabling paperless workflows that enhance financial, clinical and operational performance. Its intuitive, customisable design enables healthcare teams to capture, distribute and integrate data efficiently, supporting faster diagnoses and improved patient outcomes.

Key benefits of Opal for WA Health include:

• Transition from paper to digital – Captures documents within patient and visit context, interfacing with legacy repositories while retaining the familiar look of a paper folder.
• Single point of access – Delivers a shared, structured view of all patient documentation, with controlled permissions across multiple disciplines.
• Optimised efficiency and space – Reduces physical storage, environmental impact and record-retrieval times.
• Instant archival capabilities – Lowers maintenance costs and accelerates the move to a fully digital environment.
• Anywhere, anytime access – Provides secure, web-based access from desktops, mobile devices and bedside monitors, as well as remote clinician access.
• Improved patient safety and quality of care – Delivers comprehensive patient information for faster, more accurate diagnoses and clinical decision-making.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered – we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organisations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit https://apac-alterahealth-com.alterastg.wpengine.com/.

For more information contact: [email protected].